Hm... it's been a whiles since I've updated here, so why not.
Back in 2010 my mother had a brain aneurysm and ever since then I've wondered if I'm possibly susceptible to having one myself. I've been suffering from excruciating head pain and migranes since I was about 15, and it seems like it's only progressively getting worse. Part of me thinks that my neck or spine might be out considering I had chiropractic treatment but stopped going as it as far too expensive.
I have a constant pain in the left side of my head and if I aggravate it too much by either bending over or getting up too suddenly, I get these symptoms
- My vision will black out entirely so I'm practically blind for a few moments before my vision fades back
- I get a loud 'blood rush' sensation in my head where my hearing goes dull and all I can hear is blood pounding in my head
- I get visual aura with my migraine attacks
- My pulse races occasionally for no reason and I get hot flushes
Maybe I have low blood pressure. It's crossed my mind, but I haven't had a blood test in years. It's getting to the point now where I think its safest to go see a doctor, so I've booked in for tomorrow. Coincidentally enough, I happen to get the same doctor that told my mother years ago to get to the hospital because she didn't have 'shingles' she was having a hemorrhage.
Aside from that work has been keeping me very busy. I had my first customer complaint on Saturday lol. Here's what happened:
This big, rude old woman is looking at our range of iPanema's (flip-flops) and asks if I have a size 10. I go around to help her, but she finds one on the rack and tries it on. She then picks up one of the sealed iPanema gift sets, and to my shock she proceeds to RIP IT OPEN (more like destroy) and pull out the thongs (no, not the thongs you are thinking of - here in Australia we call flip-flops thongs, and thongs g-strings lol)
At this point I'm like 'Alright, fair enough. Bitch plans to buy them.'
She asks me a question about the set and I answer her. She then puts the thongs back into the box, and then shoves it back onto the rack so violently that all the other sets fall off. At this point my nerves are being grinded. Not only is she rude as hell, she's disrespectful of our store. She picks up another set after that she hasn't destroyed and says, "I'll take this one."
Seriously? I say to her "Aren't you going to purchase the set you opened?"
"No. It's a gift, I want to take this one."
My jaw drops. What the actual hell?! Now I'm pissed, so I say to her. "You realise that you have to purchase the set you opened?"
Her response. "So you're telling me that customers can't open these to try on for their size?"
NO YOU FUCKING RETARD. HENCE THE ENTIRE FUCKING RACK OF OPEN *IDENTICAL* THONGS BESIDE YOU THAT ARE THERE FOR YOU TO TRY ON.
Instead of yelling that to to her face (believe me I wanted to) I calmly replied with "Well in the future please consider that if you are going to open something like that you need to purchase it."
....What kind of fucking idiot destroys a gift set SHE'S NOT EVEN PURCHASING FOR HERSELF? She literally ruined a gift set we could have sold to another customer. Money down the drain.
I bring this fat, rude cow to the counter and proceed with the sale.
"Would you like a gift receipt with that?" I ask.
"NO" she yells at me.
I roll my eyes discreetly. "It's a GIFT RECEIPT. It just doesn't show the price on it." Obviously she thinks it's something that will just hold her up further.
"NO. I DON'T WANT IT."
I'm like, whatever. I finish the sale so I can send the cow back to her paddock. When she takes the receipt from me, she doesn't even look at me lol. She just grabs it from me and walks away. 'Here we go' I'm thinking to myself at this point. 'She's gonna complain.'
Sure enough, my manager passes by me later in the afternoon when I'm finished doing clearances. "Oh Emma, I need to speak to you about something. A customer called before to complain about you."
I laugh at this point, and proceed to tell my manager what happened. She agreed with me and told me what she said to this cow on the phone.
Apparently the cow asked if I had worked in retail before, and my manager's response to her was that I was a polite, lovely girl and she was sure I wasn't rude to her. I've worked in my job for over two years and my managers know that I'm not a rude person. Afterwards, she told me not to worry about it and hugged me, saying I handled it well. Just to clear myself, I also showed my manager the gift set she destroyed. I wasn't upset over this woman, I just had a laugh at the fact she had the nerve to complain about me when she was the one that ruined some of our stock.
Unfortunately, she wasn't the only rude customer I had. I had another old lady come up to me earlier in the day and ask to speak to a manager. So I told her that I could help her, but she insisted, saying that it was a lengthy story and that she'd prefer to speak to a manager. By this point, we're flat out busy and my manager is on the phone and also busy with a customer at the same time, so she tells me to ask the customer to wait. I tell this to the customer, who says she'll wait, and then I proceed to explain to her that we were extremely busy at that time (It was a 'Super Saturday' sale, and there was at least 10 - 15 customers at the counter at a time) so again I offer to help her.
"No offense, but you're too young. I would rather speak with an older person about this, you can't help me."
..... what. She seriously just said that to MY FACE? She just essentially discriminated against me for my age, despite I've worked in the shoe department for TWO YEARS. What's one of the other women I work with gonna tell her that I can't?
That really gave me the shits, so I reply bluntly with. "THAT'S WHAT WERE HERE FOR, TO HELP YOU."
"How. You can't help me. Tell me how you can help me."
Still aggravated with her, I reply with "I can help you to the best of my ability. That's what I'm here for, I'm trained to DEAL with these situations."
Annnnnnnnd... she starts crying. Here we go.
She starts moaning about how the shoes were "very very expensive." I'm sorry, but I know damn straight the shoes she was holding was $99.00 tops, that's not that expensive. Apparently the bottom of the shoes was wearing out and she was walking lopsided. Why cry over that? She was either crying for attention, or crying from maybe having a bad experience in the past. I don't know. But, she shouldn't have discriminated against me like that, so I didn't' feel the slightest bit sorry for her.
I'm sick of her by this point. I see my big boss standing there helping out the front of the store so I tell her. "You know what? I'll get my boss to help you." I go and get him and he gladly comes over to help her, and I leave her with him.
Some of the customers I have to deal with at work are absolute, rude, pig-ignorant shits.
They expect us to help them, and in return they trash our store! Our store was like a bomb had gone off by the time we finished.
I love retail and at the same time I hate it. I wasn't upset at all from any of them, but they can get tiring to deal with.
Has anybody else ever dealt with people like that?